Gone are the days where you need to remember a password to log in. Simply click the little person icon in the top right of your screen, where it will take you to a log in page. Simply add in the email address you set your account up with, and you'll be emailed a one-time 6 digit passcode. You'll need to have a new code sent to you every time you wish to log into your account. Do also check your spam folder, as this email may end up in there.

There is an unsubscribe link in all of our email marketing correspondence. Simply open up one of our previous emails and click 'unsubscribe' from the bottom of the email.

Once an order has been submitted and paid for on our site, additional products cannot be added to your order - a new order must be placed.

If you wish to change your order or cancel your whole order, please contact our team on info@ashleigh-burwood.co.uk or phone us on +44 (0) 1932 267060

There is no minimum order value. However, delivery charges apply to orders under £40 for UK mainland addresses and under £80 for addresses in the Scottish Highlands, Northern Ireland, the Isle of Wight, the Isle of Man, Jersey and Guernsey.

We accept Visa, Mastercard, Google Pay, Apple Pay, Maestro and Shop Pay payment methods.

We use Shopify Payments to process orders, which is one of the most secure online payment processing systems available. Using SSL-encrypted technology, you can be assured that your information is kept private and secure.

Once your order has been dispatched from our warehouse, you'll receive a unique tracking number via email and details on the status of your parcel. Simply click on this tracking number in the email, which will take you to the delivery company website.

Orders are usually delivered within 3–5 working days. Please note that delivery times may be longer during busy periods, such as sales, promotions and bank holidays.

At this time, we regretfully are unable to ship orders outside of the UK, Jersey, Guernsey and Isle of Man.

Please do not attempt to place an order through our website if you are unable to provide a UK, Jersey, Guernsey or Isle of Man delivery address.

Please check the tracking link in your dispatch confirmation email. Clicking the link will take you to Amazon’s tracking website, where you can view the latest delivery updates for your order.

If your order has still not arrived after five working days, please contact our Customer Services team through our Contact Us page or call us on 01932 267060. We’ll be happy to help.

I won’t be home when my order arrives — can it be left in a safe place or with a neighbour?

If you won’t be available to receive your order, you can ask the courier to leave your parcel in a safe place or with a neighbour. Simply add your preferred delivery instructions at checkout, including details of where you would like the parcel to be left.

If you purchased your item from another retailer, it will need to be returned to the original place of purchase. We can only accept returns for items bought directly through our website.

This is because website orders are linked to a unique order number, allowing us to process refunds securely back to the original payment method.

To be eligible for a return, your item must be unused, in the same condition as when you received it and returned in its original packaging. You will also need to provide your order number as proof of purchase.

You have 30 calendar days from the date you receive your order to return an item.

You are responsible for arranging and paying for the return. Original delivery charges and return postage costs are non-refundable.

Please note that Royal Mail may not accept some of our home fragrance products due to restrictions on transporting liquids. You will therefore need to use a suitable courier that can safely carry these items.

Before returning anything, please contact our Customer Services team at info@ashleigh-burwood.co.uk. We’ll provide guidance on the next steps and how to return your order.

Once we receive your returned item, we’ll inspect it and confirm that your return has been received. We’ll then let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. The funds will usually appear within five working days, although the exact timing may depend on your card issuer or payment provider.