Privacy Policy

This policy is effective and updated as of 20th July 2024


Ashleigh & Burwood are committed to safeguarding the privacy of our customers and comply with the data protection laws applicable to the UK. We will not sell, trade or rent your personal information to others. This Privacy Policy explains how any personal data we collect from you, or that you provide to us, will be processed by us. It describes with whom it is shared, and your rights regarding the use of this information. We also describe how long we retain it and how you can contact us about our privacy practices and how to exercise your rights. We may occasionally update our Privacy Policy; when this happens we will notify you via our Terms and Conditions page. In the event of a significant change we will also post a prominent notice on our website and indicate at the top of the policy when it was most recently updated.

References in this Privacy Policy to “we”, “us” and “Ashleigh & Burwood” are to Ashleigh & Burwood Limited, a company incorporated and registered in the United Kingdom with company number 2732655 and registered office at Heritage House, Pool Road, West Molesey, Surrey, England KT8 2NU. Ashleigh & Burwood is the controller for the personal information we process, unless otherwise stated.

Information Security

We are committed to safeguarding the privacy of your customers, and implement a number of security measures to maintain the safety of your personal information. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology. All personal information is held on secure networks only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

What is the law on data protection?

A company may collect and process your personal data with your consent, for example, when you sign up to receive email newsletters.

To comply with our contractual obligations such as delivering your order to your address, and passing these details onto our courier.

If the law requires us to pass details to law enforcement officers, for example, in investigating suspected fraudulent or other criminal activity.

We may also require your data to pursue our legitimate interests which might reasonably be expected as part of running our business and does not materially impact your rights, freedom or interests. For example, we may combine the shopping history of many customers to identify trends and support the development of new products.

What information do we collect?

We may collect, store and process the following personal information.

1. Information that you provide by filling in forms on www.ashleigh-burwood.co.uk. This includes information provided at time of creating an account, purchasing any product, participating in an offer or promotion, sharing or posting material on the website or via our social media pages.

2. If you write to us by post, email or post on our blog and social media pages, a record may be kept of that correspondence.

3. If you correspond with us by telephone or web chat, written records of that conversation may be kept.

4. If you purchase products from us, we may retain information relating to orders/transactions including a record of your product selections, your name, title, billing/delivery addresses, email address and telephone number.

5. Information about your visits to our website including IP address, operating system and browser type, page views and referral source for system administration. This is statistical data about users’ browsing actions and patterns, and does not identify any individual.

6. Following a purchase, we may send you an email with a link to review us via our review partner. The lawful basis for these emails is “legitimate interests” as these reviews are helpful for future customers.

7. Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network sign up page).

8. Any information you provide on publicly accessible blogs or any customer reviews may be read, collected and used by others who access them. To request removal of your information from blogs or customer reviews, please see “What are your rights over your personal data?” Please note that in some cases we may be unable to remove your information.

Who do we share your personal data with?

We will never sell your personal information onto third parties, but we do use data processors who are third parties who enable us to fulfil orders and improve our services. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.

1. Courier companies in order to fulfil purchasing deliveries
2. SagePay and Paypal to process and authorise card payments securely
3. Professional service providers who help maintain our newsletter subscribers and generate purposeful marketing and advertising content.
4. Government and law enforcement agencies, to:
a) comply with a legal process
b) enforce our Terms and Conditions or other policies
c) pursue available legal remedies or defend legal claims
We may undertake a search with third-parties for the purposes of verifying your identity and the details you have submitted as part of your order. To do so these third-parties may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

How long do we keep your personal information?

We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, following a purchase from our website we will store your information for a period of 4 years from your last order or login. After this time, your personal details will be deleted and data stored anonymously so that it no longer identifies you.

What are your rights over your personal data?

1. You have the right to be informed about how your information is used, as set out in this Privacy Policy.

2. You have the right to request a copy of any information about you that Ashleigh & Burwood holds at any time, (free of charge in most cases).

3. You have the right to have that information corrected if it is inaccurate, out of date, or incomplete. You will be able to correct some of this information in your account settings.

4. You have the right to request Ashleigh & Burwood erase the data they hold on you, and as long it is no longer required for the reason it was collected it will be erased.

5. You have the right to stop direct marketing messages, which you can do by amending your account settings or clicking “unsubscribe” in any marketing email from us. You may request that we stop any consent-based processing of your personal data. Whenever you have given us your consent previously, you will have the right to withdraw this or change your preferences for contact at any time.

6. You have the right to request Ashleigh & Burwood transfer your information either to you or a third party under certain circumstances.

7. Should you wish to know more about the information we hold, or to make changing to it or request its deletion, you are entitled by law to make a “Subject Access Request”. You can make this request verbally or in writing. We will reply within one month from day we receive your request. To protect the confidentiality of your information, we will ask you to verify your identity before processing any request you make.

8. You have the right to make a complaint to the Information Commissioner’s Office (ICO) on-line www.ico.org.uk/concerns, if you are not happy with how we have handled your personal information.

Cookies

We may use cookies and similar technologies to collect non-personally identifiable information from you and to customise your use of our website. Cookies are small text files that a website transfers to a site visitor’s hard disk or browser. They also help identify repeat visitors and help tailor products offered and advertised to you, both on our website and elsewhere. They also enable Ashleigh & Burwood to monitor the success of campaigns and competitions etc. We may also use third-party plugins or pixels that enable social media tracking, including those for Facebook. Their privacy policy provides information on the kinds of information they collect and how it is used.

Use of cookies is an industry standard and many websites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. However you may find that certain elements of the site functions incorrectly if cookies are not enabled on your browser. By registering for an account on this site and / or by continuing to use this website you inherently consent to the lawful use of cookies. Regarding the Amendment of UK Cookie Law (Dated 26th May 2011) we have included the following information:

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. You can find more information about the individual cookies we use and the purposes for which we use them in the table at the bottom of this page.

 

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings > Advanced
2. Under “Privacy and security,” click “Content settings”.
3. Click “Cookies”

For Safari:

1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”

For Mozilla firefox:

1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu “Files” > “Preferences”
2. Privacy

Children’s Privacy

Ashleigh & Burwood’s website is not directed to children under the age of 16, and we do not knowingly collect information from children under 16. If we learn we have collected information from a child under 16, we will delete the child’s information from our systems.

Tracking

www.ashleigh-burwood.co.uk and its subdomains makes use of some general tracking cookies to provide advanced features which are not necessary for the function of the site and can be blocked if you so wish. Facebook, Twitter, Google, YouTube are the sites that we use to provide additional functionality to the website. For information please feel free to contact us about any concerns that you may have.

Tracking specific to Google Analytics helps us to understand more about who our customers are. The Google Analytics features we have implemented are Demographics and Interest Reporting. Using Google’s Ads Settings you can opt-out of these features. We encourage you to visit Google Analytics currently available opt-outs page for more details.

JavaScript

We also make use of JavaScript from time to time to enable us to provide additional functionality to the site. You may disable JavaScript however this may cause certain aspects of the website to function abnormally. It is to the best of our knowledge and ability that such code on our site is not malicious.

Cookies We Use

Cookies Necessary for the functioning of the Store

 NAME FUNCTION DURATION
_ab Used in connection with access to admin. 2y
_customer_account_shop_sessions Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts 30d
 _secure_account_session_id Used to track a user's session for new customer accounts 30d
_secure_session_id Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. 24h
_shopify_country For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. 1y
_cmp_a Used for managing customer privacy settings. 1d
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. 2w
cart_sig A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
customer_account_locale Used in connection with new customer accounts 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
discount_code Used in connection with checkout. session
remember_me Used in connection with checkout. 1y
secure_customer_sig Used to identify a user after they sign into a shop as a customer so they do not need to log in again. 1y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 1 hour, 3w or 1y depending on value
shop_pay_accelerated Used in connection with checkout. 1y
storefront_digest Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_session_lookup Used in connection with checkout. 3w
checkout_prefill Used in connection with checkout. 5m
checkout_queue_token Used in connection with checkout. 1y
checkout_queue_checkout_token Used in connection with checkout. 1y
checkout_worker_session Used in connection with checkout. 3d
checkout_session_token Used in connection with checkout. 3w
checkout_session_token_<<token>> Used in connection with checkout. 3w
cookietest Used to ensure our systems are working correctly 1m
order Used in connection with order status page. 3w
identity-state Used in connection with customer authentication 24h
identity-state-<<token>> Used in connection with customer authentication 24h
identity_customer_account_number Used in connection with customer authentication 12w
card_update_verification_id Used in connection with checkout. 20m
customer_account_new_login Used in connection with customer authentication 20m
customer_account_preview Used in connection with customer authentication 7d
customer_payment_method Used in connection with checkout. 1h
customer_shop_pay_agreement Used in connection with checkout. 20m
pay_update_intent_id Used in connection with checkout. 20m
localization Used in connection with checkout. 2w
profile_preview_token Used in connection with checkout. 5m
login_with_shop_finalize Used in connection with customer authentication 5m
preview_theme Used in connection with the theme editor session
shopify-editor-unconfirmed-settings Used in connection with the theme editor 16h
wpm-test-cookie Used to ensure our systems are working correctly. session

 

Cookies for Reporting and Analytics

 NAME DESCRIPTION DURATION
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_fs Shopify analytics. 30min
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_ga Shopify and Google Analytics. session
customer_auth_provider Shopify analytics. session
customer_auth_session_created_at Shopify analytics. session
shop_analytics Shopify analytics. 1y
unique_interaction_id Shopify analytics. 10min

 

Bringing the souks of Morocco into the home...

Explore the souks of Marrakesh, surrounded by stalls laden with mounds of vibrant, richly scented spices. An Ashleigh & Burwood best seller.

Top Notes: Orange

Middle Notes: Clove

Base Notes: Musk

Moroccan Spice